Team Spotlight: Specialist Care Liaison Officer

Meet Morgan, our Specialist Care Liaison Officer

We caught up with Morgan, our Specialist Care Liaison Officer to find out more about her vital role and how she supports both our Service Users and Care Workers daily. Morgan also visits our live-in Service Users regularly to offer companionship. Let’s hear more from Morgan.

Can you tell us about your key responsibilities as Specialist Care Liaison Officer?

My key responsibilities are to check-in regularly with the our Service Users to ensure they are happy with their Care Worker and the support they are receiving from Abbots Care. I also visit at regular intervals, again just to check everything is ok. It’s lovely to have a face-to-face visit as they are always pleased to see me and it’s great to catch up!

Part of my role is to also help Service Users arrange appointments, meetings with their social workers, trips out and meet & greets with Care Workers. 


I also check in regularly with the Care Workers to ensure they are happy with their rotation and their placements.

How did you get into this role?

I started my career with Abbots Care in the customer service department, During my time I realised I really enjoy speaking with our Service Users. My role now allows me to do this which I love.

I love to be able to make a difference in people’s lives, this job allows me to do that each day.

How long have you been with Abbots Care?

I joined Abbots Care in 2021, after working for another home care provider. I am really pleased with how I have progressed within the company within this time and I am excited about my future at Abbots Care.

What three skills would you say are key to being successful in your role?

Honesty, empathy and patience.

Can you tell us what you love most about your role?

I love that I can support people in a way that improves their quality of life.


I love that I can make things possible for people that they wouldn’t have had the chance to do before.


I love that our Service Users and Care Workers feel like they can speak to me about anything.

What does a day in your work life look like?

I audit all our Care Workers log notes, to see what activities everyone has been up to and how they have been doing the past week.


I call our Care Workers that are in placement, check they are well and check they have the PPE they require.

I call our Service Users; check they are well and if they need anything, I also check if they have any plans.

I will plan who I am going to visit.

Research activities in the area for the following month and email this out to the care workers in placement so they can plan with their Service Users.


Create ‘about me’ profiles for our service users and care workers.

What are your hobbies/ interests outside of work?

I love walking my dogs, I have a Dalmatian and a French bulldog.

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Our Story

From humble beginnings to Hertfordshire's leading home care provider.

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Our Live-In Care Services

We’ve been caring for people and their families for over 25 years.

Find out more here

“The Care staff that are supporting my Mum through her care needs are extremely lovely and supportive. Our Mum has cancer and she is receiving the most excellent and caring support from all Staff. We would just like to say a huge thank you as we know that there is more difficult times ahead for us as a family. ”

Child of Service User, Buckinghamshire Branch

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