Meet our Customer Service Co-ordinator8th June 2018
At Abbots Care we have an organisational culture of respect and appreciation of our front line care teams. All of our Directors have held front line care roles and understand how challenging the Home Care Worker role can be.
We value and support our care teams and believe that they are as much our customers as our Service Users are. We invest a lot of time on community support from Managers as well as learning and development but knew that we needed to do more for our Care Workers in an ever increasingly difficult sector.
Our concept of providing a dedicated Care Worker Customer service Co-ordinator was all about providing a member of the management team that was solely focused on checking that front line workers are ok. We encourage honest feed back on how we are doing as employers. Charlotte proactively calls all of our care workers every month, just to check in with them, check they are ok and solve any niggles or concerns that may have and gather feedback so that we can be better employers.
We always aim to recruit good people, train them, support them to develop their careers and retain them for as long as we can.
Watch our Quick Fire Questions with Charlotte to learn all about her role and the huge support she is to our Care Workers.
“The Care staff that are supporting my Mum through her Care Needs are extremely lovely and Supportive. Our Mum has cancer and she is receiving the most excellent and caring support from all Staff. We would just like to say a Huge thank you as we know that there is more difficult times ahead for us as a family. ”
Cancer CareChild of Service User, Buckinghamshire BranchSee what our service users think