Team Spotlight:

Veiz, Care Advisor

Meet Veiz, one of our Care Advisors

As a Care Advisor Veiz is the first point of contact for our prospective new Clients, and brings a remarkable blend of empathy and professionalism to his role. His dedication to Client care is evident in every conversation, ensuring each person feels valued and understood. With a career marked by continuous growth and a deep commitment to service, Veiz plays a pivotal role in creating positive and lasting impressions from the very first interaction.

Hi Veiz, can you tell us about your role as a Care Advisor?

As a Care Advisor at Abbots Care, my role primarily involves speaking with prospective new Clients. I am the first person you will speak to when enquiring about care at home options with Abbots Care. To start with we discuss care needs and the options available to the Client. I will then liaise with our Community Facilitator, Kim to book an assessment. Every enquiry is different and some people are just starting the process of looking into care and will have many questions so I am there to help answer those questions and keep in regular contact to see how things are progressing.

Can you tell us about your key responsibilities as a Care Advisor?

I am the first person you speak to when enquiring with Abbots Care, I guide prospective new Clients through the process and speak regaulary with them which helps build a relationship and ensure our Clients feel supported and informed every step of the way.

“My role offers a lot of personal satisfaction and is a testament to the hard work and dedication that goes into every Client interaction.”

What three skills would you say are key to being successful in your role?

Time management is key as I can then ensure that all Client interactions are handled in a timely and efficient manner.
Account managing is another important skill, as it involves overseeing the Client’s journey with us and ensuring their needs are met.
Consistency is vital. It’s important to maintain a consistent level of service and communication to ensure our clients feel valued and supported.

How long have you been with Abbots Care?

Coming up to three years with Abbots Care.

Can you tell us what you love most about your role?

What I love most about my role is the continuous communication with potential Clients. It’s incredibly rewarding to guide them through the process and see them start their journey with us. It’s a role that offers a lot of personal satisfaction and is a testament to the hard work and dedication that goes into every client interaction.

What does a day in your work life look like?

A typical day in my work life starts early. I like to arrive at the office 30 to 40 minutes before work officially starts. This gives me time to settle in and prepare for the day ahead. I start by going through all my emails and reaching out to any new enquiries that have come through the previous day. Around midday, I take a break for lunch and go for a walk. This helps clear my mind and gives me an energy boost for the afternoon. The rest of my afternoon is spent speaking with potential Clients.

What are your hobbies/interests outside of work?

Outside of work, I have a keen interest in personal and business development. I am always looking for ways to improve and grow, both personally and professionally. I also enjoy going to the gym and maintaining a healthy diet. These hobbies not only keep me physically fit but also help me stay focused and energised for my work.

What inspires you in your role every day?

What inspires me every day in my role is that I know I am helping people live a better life by using our care services. Speaking with prospective Clients allows me to handle a variety of situations, which in turn helps me develop my skillset. It’s a role that constantly challenges me and pushes me to grow, and that’s something I find incredibly motivating.