Frequently Asked Questions
We understand how uncertain and worrying things are during this current COVID-19 pandemic, but we would like to reassure you that we are continuing to provide care for new and current customers. Here at Abbots Care, we have put into place additional procedures to ensure the safety of our customers and carers at all times.
To put your mind at ease, we have answered some of your questions below. If there is anything else you would like to ask us, please feel free to call us on 0330 094 5511 and one of our fully trained experts will be able to advise.
New Customers
I’m considering care for my loved one, can you still take on new customers at this time?
Yes, we are taking on new customers at this time and we have put in place new processes and procedures to ensure the safety of all our new customers. Our free home care assessments are being carried out via phone or video link so that we can reduce non-essential contact. All assessments now include COVID-19 symptom checks and we continue to liaise with hospitals if testing has been carried out prior to discharge. We have a dedicated COVID-19 team who are caring for clients who have tested positive.
What services can you support my loved one with during lockdown?
All normal services can be delivered following a phone assessment of your care needs.
Existing customers
Is it still safe for my loved one to receive home care?
Yes, we provide all our care staff with the correct PPE and keep up-to-date with government guidance around this. All our staff receive the latest training around wearing PPE equipment and additional measures have been put in place to keep our staff and customers as safe as possible.
What extra precautions are Abbots Care taking?
Our staff are receiving additional training in PPE and infection control. We maintain regular contact with both care staff and customers to check on their wellbeing and health. If any staff member presents symptoms, they are immediately removed from work and sent for testing. They will only return to work if the test returns negative, and they are feeling well enough to work again.
Will Abbots Care still provide care for me or a loved one if I’m/they’re self-isolating?
Yes, our staff will still be providing care to you or a loved one regardless if you/they are self-isolating. Our staff follow procedures at all times to ensure the safety of everyone.
Will Abbots Care still provide care for me if I have Coronavirus?
Yes, we have a dedicated COVID-19 team who support our clients with the virus and they wear the additional PPE equipment.
Should I consider moving or moving my loved one to a care home?
No. We will still be providing the same level of care regardless if you or a loved one are self-isolating, have symptoms or have been tested positive for COVID19. We have specialist teams that will be caring for those who have tested positive.
Should I consider moving or moving my loved one to a friend or family member?
This is a personal decision, and we understand that isolation and loneliness can be difficult. At Abbots Care, our carers are trained not only in the delivery of care, but in providing a positive and compassionate experience for our customers. We have a team of expert carers based in our head office who are here to help with any concerns you may have about someone struggling during this time.