Herts care team

Hey team Herts! Need to know when your next hub is? Or who's who in central support? Read on for up-to-date information...

Your central support team directory

Community Facilitator:

Tel no. 01727891004 – press option 0

Community Facilitator Manager: Theresa Russell

Senior Compliance & Complaints Officer: Maria Bartlett

Monitoring Officer: Roxy Steenkamp

Community Facilitators:


Lucy Smith: AL6/AL7/SG3

Christine Salter: Al9/AL10/EN6

Carla Newman: AL8

Laure Hoare: WD18/WD19/WD3

Shivalee Patel: WD23/WD17/WD24/WD25/WD7

Courtney Bryant: EN10/EN11

Kim Stevens: EN7

Diane Figaro: EN8

Gail Neville: St Albans & Villages

Orsi Musta: St Albans & Villages (Mon, Wed & Fri)


Lucy Smith: Supports all schemes when required

Christine Salter: Swanfield Court

Carla Newman: Woodside/Chilton

Courtney Bryant: Wormley Court

Kim Stevens: Emmanuel Lodge


Charlie Benson: WEL/HAT/EAST HERTS

Kirsty Scott: WD17/WD24/WD25/WD4/WD5

Kasia Xholi: Ches/Hodds/Brox

Anna Sykes: St Albans & Villages

Orsi Musta: St Albans & Villages (Tue & Thurs)

Care Coordination Team:

Tel no. 01727891004 – press option 1

Your Care Coordinator is here to support your day-to-day work in the community, helping to delivery quality and timely care.  They are your first port of call during your care rounds.


Reablement & Specialist Care Manager: Jazzmine Mace

Customer Service Manager: Miruna Mateias

Reablement Team Manager: Julie Chambers

Extra Care Schemes: Beritan Tozlukaya

Cheshunt, Hoddesdon & Broxbourne: Lauren Chambers

St Albans Advanced Care: Natasha Marsh

Watford: Elvira Kapllani

Welwyn & Hatfield: Phoebe Osborne

Reablement team: Daniel Jackson (St Albans & Watford) and Katie Tomkinson (Welwyn, Hatfield, Cheshunt, Hoddesdon & Broxbourne)

Employee Liaison Team:

Tel no. 01727891004 – press option 0

Our employee liaison team is  here to make sure you’re receiving the very best support and are happy engaged and ready to carry out your role in the community. You can contact them at any time or visit them at our hubs.


Michelle Dockree 

Alix Harvey 

Sydney Price

Visit our blog post to meet the team here.

Payroll Team

For all enquries, please email in the first instance to payroll@abbotscare.com

Tel no. 01727891004 – press option 4


The Payroll Team is here to ensure we are paid correctly and on schedule. They handle payroll processing, deductions, tax compliance and provide support for any payroll-related enquiries or concerns.

Finance Director: Marie Ostler
Payroll Team Leader: Cleo Keyte
Payroll Apprentice: Monique Eyenga
Accounts Assistant: Paula Osolos

HR and Recruitment Team:

Tel no. 01727891004– press option 5

The HR and Recruitment Team is a valuable resource for employees, providing guidance and support across various aspects of the employee lifecycle. They handle recruitment, onboarding, benefits administration, performance management and are here to assist you with any HR-related needs and concerns.


HR Team

HR Advisor: Jack Dimery

HR Assistant: Mark Britt

Recruitment Team

Recruitment Team Leader: Amber Foster

Recruitment Executive: Yoda Andrews

Recruitment Assistant: Macey Price

Marketing Team:

Tel no. 01727891004 – press option 6

The Marketing Team drives the Abbots Care brand by developing creative campaigns, execute marketing strategies, conduct market research, manage digital and traditional advertising, Their efforts aim to enhance brand visibility, generate leads, and support the overall growth and success of our business.

Head of Marketing: Naomi Kichenside

Marketing Manager: Vicki Clark

Marketing Assistant: Niki Ioannou

The 6 R’s of Medication Administration:

Need to book holiday?

Please email holiday@abbotscare.com to receive your booking form.

Your local hub info

Our care team hubs are central locations for care teams to collect PPE, order uniforms, connect with colleagues, access central support and enjoy a well-deserved tea break. It’s a convenient, collaborative and supportive space designed to enhance your experience as a valued member of our team.

Watford and South Oxhey Hub

The Stanborough centre – 609 St. Albans Road, Watford, Hertfordshire, WD25 9JL


1-3pm every other Wednesday on the following dates: 

21st June, 05th & 19th July, 02nd & 16th & 30th August, 13th & 27th September, 11th & 25th October, 08th & 22nd November, 06th & 20th December

Cheshunt, Hoddesdon and Broxbourne Hub

Cheshunt Community Sports Park Albury Ride, Cheshunt, EN8 8XG.

2-4pm every other Thursday on the following dates: 

22nd June, 06th & 20th July, 03rd & 17th & 31st August, 14th & 28th September, 12th & 26th October, 09th & 23rd November, 07th & 21st December

Welwyn and Hatfield Hub

Royal Naval Association Black Fan Rd, Welwyn Garden City, AL7 1HA

1-3pm every other Wednesday on the following dates: 

28th June, 12th & 26th July, 09th & 23rd August, 6th & 20th September, 4th & 18th October, 1st & 15th & 29th November, 13th & 27th December

Abbots Care Academy

Learning and support dedicated to your career in care.

Visit learning suite

Have you got a story to share?

We love hearing about the different ways in which you make a positive impact on our Service Users. Share your stories/photos with marketing@abbotscare.com

Need local information?

For local activities, organisations and helpful websites, click the link below for all things Hertfordshire.

Click here

Have you downloaded the Abbots Care wellbeing app?

Boost your well-being and find balance in work and life with our company's cutting-edge wellbeing app designed to support you. To sign up and learn more email charlotte.bacon@abbotscare.com

“The Care staff that are supporting my Mum through her care needs are extremely lovely and supportive. Our Mum has cancer and she is receiving the most excellent and caring support from all Staff. We would just like to say a huge thank you as we know that there is more difficult times ahead for us as a family. ”

Child of Service User, Buckinghamshire Branch

See what our service users think